At work

Interviews and roles

Many employers use situational judgement tests: a situation at work, a few possible actions, and you pick the best one. Interviews ask the same kind of thing out loud. Both are usually timed, and neither tells you why an answer was wrong.

Here you can practise with no clock, and see the reasoning behind every answer. Start with the interview questions, or choose your role.

• Interview questionsFor any role: the common questions, and what they are really asking11 scenarios
• AdministratorConfidentiality, priorities, people and asking for what you need13 scenarios
• Customer serviceComplaints, policies, queues and not knowing the answer6 scenarios
• Care and supportComing later
• Team leaderComing later