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Racism. Scenario 11 of 14. Assumptions

Keep an eye on those two

You work in a clothes shop. Two Black teenage boys come in and start looking at jackets. Your colleague Dean nudges you. "Watch those two," he says. "They look dodgy."

They have done nothing except look at jackets. Dean said nothing about the white teenagers who came in five minutes ago.

What is the best call?
Not the best call

They would be followed because of how they look, not because of anything they did. Young Black people notice this at once, because it happens to them all the time. It is discrimination, and it is poor service.

Good call

The question makes Dean look at his own reason, and he may find he does not have one. Greeting them as normal is good service for anyone. Friendly attention is also what actually deters theft.

Could be better

You have not acted on his suspicion, which is good. But Dean's assumption stands, and he will act on it next time. The boys also get no welcome at all, which is its own kind of message.

Could be better

You have named it correctly. But saying it in front of the customers turns two boys buying jackets into the centre of a scene. Ask the quiet question now, and raise it properly with Dean or a manager afterwards.

The principle

Suspicion based on how someone looks is discrimination. Ask "what did they actually do?" and treat every customer the same way.

If this has happened to you, or you have seen it

These UK services are free to use. If you or someone else is in immediate danger, call 999.

  • Stop Hate UKSupport for anyone affected by hate crime, and a way to report it without going to the police.
  • True VisionThe police website for reporting hate crime online.
  • Victim SupportFree, confidential support after a crime, whether or not you report it.
  • Citizens AdviceWhat counts as discrimination, and what you can do about it.
  • AcasFree advice on discrimination and your rights at work.
  • Kick It OutReport racism and other discrimination in football, at a ground or online.
  • SamaritansSomeone to talk to, day or night, about anything.

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